Participants will learn how to create Key Performance Indicators (KPIs) and monitor results in a balanced scorecard to adapt plans and resources to meet organizational goals in dynamic contexts. Participants will also discuss methods for tracking progress on change initiatives and quantifying Return on Investment (ROI).

Lela Meinke has more than 11 years as a Quality professional in the technology industry. She is a highly engaging and bridge-building mentor, facilitator, instructor, and technology consultant with great aptitude for simplifying and personalizing complex topics. Loves to connect people with purpose. Lela is a certified StrengthsFinder Trainer and Coach and a Lean Six Sigma Black Belt.